The splash screen is the first thing people see when they open your event app, so it is worth setting it up properly. Head to the Admin Panel and go to Setup, then Branding, then Splash Screen. You will see three tabs across the top: iOS Splash Screen, Android Splash Screen, and Splash Screen Video.
iOS requires two splash images, each at a different size to cover all iPhone screen resolutions. You need to upload one at 1242 x 2208 px and another at 1290 x 2796 px. Each has its own upload slot on the screen. Drag and drop your file or click to browse. The maximum allowed file size is 50 MB per image. Once both are uploaded, hit Save.
Android requires four splash images to cover the full range of screen densities across different devices. The four required sizes are 1242 x 2208 px, 1290 x 2796 px, 1080 x 1920 px, and 1080 x 2400 px. Each has its own upload slot. Drag and drop or click to upload each one, keeping to the exact dimensions to avoid stretching or cropping on device. The maximum allowed file size is 50 MB per image.
If you prefer motion over a static image, you can upload a video under the Splash Screen Video tab. The video should be in a 9:16 (width x height) ratio. HOST recommends not uploading 4K videos as many Android devices do not support it. The video applies to both iOS and Android and will override the static images once uploaded, so only one option can be active at a time.
Once everything is uploaded and looks good, click Save to apply the changes.
Q: Where do I set up the splash screen?
Go to the Admin Panel, then Setup, then Branding, then Splash Screen.
Q: What sizes do I need for the iOS splash screen?
Two sizes are required: 1242 x 2208 px and 1290 x 2796 px. Both need to be uploaded for the splash screen to display correctly across all iPhone models.
Q: What sizes do I need for the Android splash screen?
Four sizes are required: 1242 x 2208 px, 1290 x 2796 px, 1080 x 1920 px, and 1080 x 2400 px. Each one covers a different range of Android screen densities.
Q: What is the maximum file size for splash screen images?
50 MB per image, for both iOS and Android.
Q: What ratio should the splash screen video be in?
9:16 (width x height). Also, avoid uploading 4K resolution videos as many Android devices do not support them.
Q: Can I use a video instead of images?
Yes. Upload your video under the Splash Screen Video tab. Keep in mind it will override the iOS and Android images, so only one or the other will be active at a time.
Q: Does the splash screen video apply to both iOS and Android?
Yes. The video is a single shared file used across both platforms once uploaded.
Q: Do I need to upload iOS and Android images separately?
Yes, unless you are using a video. If you go with static images, you need to upload the correct sizes for each platform in their respective tabs.
